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Gigabit uploads but slow downloads

My plan hasn't changed

Hello I'm new to Verizon FiOS and got an email saying that I would be getting the gigabit speed upgrade for free.now this has been going on but wouldn't you think if I was being upgraded it would be uploads and downloads?it's been like this for 2 weeks now and NO one has an answer. I would like to know if anyone has a guess to why it's happening

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BCdrones

I am having the same issue! I had new Gigabit service installed last Wednesday. The tech wasn't sure why I was getting slow speeds on the downloads. I called support later that evening and tried several things that didn't help. My router and the Verizon router had the same speeds. Another tech came out on Friday and replaced the ONT to no avail. The tech called me back later that day and said the pon card servicing my address needed to be replaced and to give it a few days. As of tonight I still have the slow downloads speeds. I am located in Doylestown, PA

jonjones1

@NewTech wrote:
My plan hasn't changed
Hello I'm new to Verizon FiOS and got an email saying that I would be getting the gigabit speed upgrade for free.now this has been going on but wouldn't you think if I was being upgraded it would be uploads and downloads?it's been like this for 2 weeks now and NO one has an answer. I would like to know if anyone has a guess to why it's happening

Your service is not provisioned properly. Call 1-800-VERIZON and select tech support. Have them test the connection then the speeds.

Good Luck

BCdrones

I called Verizon tech support today. They told me the pon card had been replaced and that everything was provisioned properly. They won't help me anymore until I connect a Verizon Quantum Gateway Router. Now they have to ship one to me to test my speeds. I own three gigabit routers and they all give me slow speeds with Verizon FIOS gigabit. I have cat5e wiring in my home and the computers all have gigabit network cards. I'm not impressed with Verizon since my install last week.

NewTech

I called today and they said to wait since they are upgrading everyone....I had to explain it so many times to them what I meant so in the end I just gave up.for now they are supposedly working on it even though I'm still on 150 down and 890 up

jpuglin

Good day. I had Gig service service installed 05/19. My existing service was converted from 50mb/50mb to 980mb/860mb. Download/Upload Speeds are all over the place. I called support which yielded no help. The tech I spoke to on the phone escalated to the next Tier Tech. Still no call. I am very disappointed and concerned. I tried to run a speed test from the Verizon Speed Test page several times and it failed every time.

jonjones1

@jpuglin wrote:
Good day. I had Gig service service installed 05/19. My existing service was converted from 50mb/50mb to 980mb/860mb. Download/Upload Speeds are all over the place. I called support which yielded no help. The tech I spoke to on the phone escalated to the next Tier Tech. Still no call. I am very disappointed and concerned. I tried to run a speed test from the Verizon Speed Test page several times and it failed every time.

Unfortunately I cannot see your photo. It must be waiting for approval.

in any case it is not needed.

the problem is more than likely the provisioning. Call 1-800-VERIZON and explain the situation again. They can reset your ONT and your router. Then have you check the speed again. The secondary issue may be the Verizon router may be kaput? If you are using your own router you must push the reset button and then reconnect to the network. You never said how your system is set up. If just the one router a reset will still not hurt it.

it took me two calls to get a nice lady from Virginia to get a engineer to find the provisioning was not correct. However they said all would be functional by Monday. It was actually functional on the Saturday before so they will assist you.

but be nice....😀

NewYorkSteelo

Same issue here. Speedtest by Ookla is showing 150.94 Down and 920.84 upload. I also tried the Verizon one and it failed twice but on the third try I got the following message.

We can do better

There appears to be something impacting the speed to your router. Click on the link below to contact us for support.

DOWNLOAD

151.73Mbps

UPLOAD

914.27Mbps

I am clicking the support link right now as we speak to try and see if they can help me come up with a solution to this problem.

Steve_M2

I have the same issue exactly, and have been fighting to get an intelligent response from Verizon since the gigabit service was installed.

I have gotten results similar to the screenshot below on 4 Windows 10 computers, and with 3 different Verizon modems. The Verizon techs all started out by blaming the computers I have. Then, after being satisfied that my laptops are acceptable, they fell back on a common excuse every single time: "All we're responsible for is the speed coming IN to the router. What comes OUT is your problem."

This is my latest speed test, wired with Cat 5e to my Verizon modem/router:

Yah1234

Hello everyone,

I just recently got upgraded to Verizon Fios Gigabit Connection, with speeds that were up to 940/880 Mbps.

I had done the Router Speed Test and the Device Speed Test from the Verizon website along with Speedtest.net. The upload speed is perfect, but my download speed is still the same from when I had my 150/150 plan. Below are screenshots of my tests:

I was wondering if anyone else has been experiencing this issue? If so, has it been resolved for you?

NewYorkSteelo

I had the exact same issue and even posted about it on this very forum a few posts back.

I decided to call verizon customer support. They had me do some troubleshooting steps on the router. This fixed the problem and I am now consistently seeing speeds above 900mbs on both the downloads and uploads.

Note: For those of you reading these posts and experiencing similar issues, call customer support. They should help you troubleshoot and fix the download speeds.

Good luck and enjoy 🙂

RazTap

Same issues. I am in the Bensalem area. I have Cat-6 in my home and I even tried connecting directly to the modem, same results. I have a tech coming out to my home later today but they did verify that my computer and area are properly supported.

ONE ITEM: What testing tool are you using? I am starting the question the validity of the FIOS Speedtest tool. For instance, when you run it, the download numbers look pretty good, get as high as 650...however, the results report only shows 230. The Upload looks fine. I started to wonder if the existing version of the tool cannot report such high line rates.

I have tried several other free online tools. All of them give different results. Not sure which to believe

jonjones1

@RazTap wrote:
Same issues. I am in the Bensalem area. I have Cat-6 in my home and I even tried connecting directly to the modem, same results. I have a tech coming out to my home later today but they did verify that my computer and area are properly supported.
ONE ITEM: What testing tool are you using? I am starting the question the validity of the FIOS Speedtest tool. For instance, when you run it, the download numbers look pretty good, get as high as 650...however, the results report only shows 230. The Upload looks fine. I started to wonder if the existing version of the tool cannot report such high line rates.
I have tried several other free online tools. All of them give different results. Not sure which to believe

This is from Verizon's speed test server. However this is a closed proprietary network. It is not the physical so called out to the internet. When you do any speed tests or even internet browsing from outside Verizon's proprietary network you may see much lower speeds or see real congestion to certain or all sites.

verizon does not use modems. Routers only.

Stagent

Same issue here....Im a new Gigabit customer. Ive been on the phone with verizon for 3 days and had another tech, other than the installer, come out to the house to try to fix the issue. Im getting 750 down/ 880 up. When doing the speed test to the device (wired, to my PC), it says at the bottom when the speed test is done that my current plan is 750/750. My account says 940/880. When you do the speed test to the router from verizons end, its always says 940/880. So todays tech came and said "youre getting gigabit to the router. After that its not our problem. Its your machine,". Which its not..this PC is barely 2 years old and my ethernet adapter is capable of gigabit. Last night, over WIFI on the PS4, i was getting speeds in the Kbps range and couldnt stream a thing, and the router an PS4 are less than 10 feet from one another. I mentioined this to the tech, who didnt say a word. No offer to replace the router...not a thing. Only that he wasnt there to argue with me and its not their problem...its my PC. Theres no reason why my upload should be that much faster than my download. A nd theres no reason why they keep telling me Im provisioned for 750/750 when Im a new gigabit customer. Im starting to regret my decision to dump Optimum. At least with Optimum, I was getting what i was paying for.

jonjones1

As with most things if your speed is 940/880 from Verizon's servers to your router, that is all Verizon goes by. A test from their proprietary network to the home is not the same as when you use the provided speeds to access the real net (as I like to say).

accessing the net from outside Verizon's network server has many things to slow your speeds down. Congestion being one of them. Downed hops and nodes to get to sites etc. so technically you are getting what Fios states as "up to"

now the speeds of the devices internally to your router will never reach the Verizon test site speeds. In this case Verizon Fios is not responsible for connections within your home.

you state you should rethink Optium Online well they cannot even give 1/3 the speeds that are available with Verizon Fios but if you feel that it was not worth your money then I would go back to where you are the happiest. Nothing wrong in that.

personally I don't get the highest speed all the time, and with devices connecting to the router my speeds hover around 450/380 but that is still faster than what cable had all the years we used it. 15/1 and it was fast so just remember customers really should not complain when cable offered such low broadband speeds. In most places it is 60/2 or 100/2 or 300/6 which is the top speeds for cable internet.

rvjjr1964

From speed test.netFrom fios website

Greetings, I just upgraded a few days ago and this is what I am receiving through multiple speed test sites. I see a lot of users getting over 900 uploads and 150 downloads. Has anyone contacted Verizon and had their issue fixed. I have a gigabyte network card, wired, not wireless, fios gateway router. Antivirus disabled. Have been in the IT field for 35 years including network so I do have some knowledge about transmissions and I know that i am on a shared line with my neighbors running windows 7 64 bit version. Any help would be greatly be appreciated. Thanks in advance. Randy

jpuglin

Rvjjr,

Good day. Do not drive yourself crazy. You are going to get erratic results unless you use Verizon Broadband Test Website. Verizon is using UDP (cheap) instead of TCP. IMHO, it's not a true gig connection. UDP is not a guarantee packet delivery. QoS is horrible. I am running some network tools from SolarWinds and there is a lot of packet loss.

jonjones1

You did read my post beneath yours? If not read it again.

wifi will be half or less on speedtest sites.

ookla normally when I am direct connected via ethernet to my router gets 800/700

and using Verizon's proprietary speedtest site around 940/880 which they advertise as their gigabyte speed (1024/1024 is gigabyte speed but no device can achieve that sustained thorough put ) but the ookla sites first cannot handle gigabyte testing as of yet so that is not really accurate. Secondly if you believe there is a speed issue not via wifi call 1-800-VERIZON and have them test and or have engineering provision you properly.

I would not use ookla but this site here.https://www.verizon.com/SpeedTest/instantinternet.aspx

Good Luck

CRobGauth

Has nothing to do with being cheap.

Verizon (like most other providers) only guarantees access speed.

By using their site, they can ensure you are only testing your access and not other Internet connections.

If you are using a wired connection and seeing packet drops, then you should contact Verizon and report issue.

I assume a ping to default gateway (router to PC) does not see drops (ensures good cable and pc port).

Can also try to ping from router to its default gateway to see if you see any drops.

Garfinkel84

What were the troubleshooting steps you used to fix it?

minorthr

I'm having the same issues we are in Pottstown Pa area. Upgraded to gig back in november. From the beginning I wasnt getting anywhere near gig even wired. I even tried the quantum roiuter they sent and it wasnt getting above 250- 300. I took my routers out of the mix and connected directly to the ONT with my Mac and was then getting the promissed speeds so I figured the routers were having over head issues with QOS etc turned on and figured I would just get a better router after the holidays.

Then the second week of december we started having issues with netflix, youtubetv and sling buffering or dropping out of HD and going to lower quality. I tested the speeds and instead of the 250-300s I was now getting 50-150 down and 400 up wireless. Even with a PC plugged directly into the ont I was getting 150 down and 800 up. Ive tried multiple PCs Macs and ethernet adapters all with the same results.

I spent 2 hours on the phone with tech support tonight they just kept repeating over and over how it must be something inside. If Im not getting the speeds at the ONT its not inside. we tried multiple PCs and Macs all the same results. I stil have their router hook it up and wired same deal, however their "router speed test" claims everything is fine. clearly it isnt. I dont expect to get 900/800 all the time but with one wired devices conected to the router and nothing else even wireless devices connected I should be able to get at least 500-700 pretty consistently. 150 isnt even close. SInce my previous service was 150 it seems like something isnt right in the provisioning but the tech says evverything is fine. If they dont get it resolved Im going to just drop my service back to 150.

[Deleted User]

Hi minorthr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

jpuglin

Honestly, the Verizon GiG Service stinks. I still have issues. I am not getting the bandwidth they promise. The only reason they tell you to use their site is because it uses UDP vs TCP. UDP is garbage and uses less overhead and is not as reliable. I was stupid to sign up 2 years with Verizon. Not very happy with them.

A friend of mine has AT&T GIG Service in Dallas and it cooks. Every test consistently is > 900/900. Very reliable and fast and QoS is there.

jonjones1

@jpuglin wrote:
Honestly, the Verizon GiG Service stinks. I still have issues. I am not getting the bandwidth they promise. The only reason they tell you to use their site is because it uses UDP vs TCP. UDP is garbage and uses less overhead and is not as reliable. I was stupid to sign up 2 years with Verizon. Not very happy with them.
A friend of mine has AT&T GIG Service in Dallas and it cooks. Every test consistently is > 900/900. Very reliable and fast and QoS is there.

You know you have to look at the cost to you in money. If you have early termination fees say of $300 well it cheaper to pay that than the cost of two years of grief. So say your monthly cost is $100 so $1,200.00 per year of $2,400.00 for two years. So you go to AT&T that rocks (your word) so Verizon loses a customer.

Now you go to AT&T and you find at your house it doesn’t rock. What then?

it all comes down to what you feel is good value for the price.

smith6612

Verizon's speed test uses TCP...

Using UDP for a speed test, unless it's using Google's QUIC protocol, would be insane. Yes it's possible provided safeguards are in place to prevent flooding and denial of service. But that also doesn't rule out issues which will occur if a user is dealing with a broken router, for example. Ubiquiti's EdgeRouter / UniFi Security Gateways currently choke beyond 10Mbps of UDP traffic, developing packet ordering issues.

HomeBrewJoe

Hello all. I have recently upgraded to the Gigabit connection and my overall impression is that you could use 300/300 Mbps plan and have the same performance.

Any wireless device using 5G (802.11AC) is at max going to see about 300/300 Mbps. Xbox, PS4 is going to see maybe 350-450 Mbps. The PSNetwork and Live network limit you even if your speed is excellent.

As for ethernet connection to PC. This is completely sporadic. Ive seen locked at 100 Mbps to sometime 450-650 Mbps depending on what "duplex" my ethernet adapter switches too. I've fixed it to 1Gbps Full duplex and had at time the ethernet adapter disable itself and switch to wifi and the speeds were sporadic. Its back on automatic setting now but it basically holds it at 100 Mbps which was the plan I was coming from. If anyone knows any PC settings I can do to fix the sporadic and random internet speeds please reply.

The PC in question has the following components:
-ROG Maximus Formula VI motherboard (gigabit capable - integrated bluetooth and wifi card)
-Intel i5-4670K

-16Gb DDR3 RAM (1633 mhz)

-using Cat5e ethernet run from the gateway to the PC. It was ran to a wall outlet so the line was cut there but I am seeing gigabit speeds using the Verizon Fios speed test. Just not on external free speed tests. Device test changes with the Duplex setting.

Now note. They no longer have the 300/300 Mbps service in my area and I hear the services will be 50/50, 150/150, then gigabit service in the future. With the fact the gigabit is actually faster then the 150/150 service most of the time. The price point matches. This sounds like a bandaid to their previous gigabit customers. I am paying $10 less a month with gigabit service over the 100/100 Mbps service I had before. Imagine that.

smith6612

If your Ethernet link is bouncing between 100Mbps Full Duplex and 1Gbps Full Duplex, consider changing your CAT5e / Ethernet cable. This is usually the sign of a bad cable or one which is operating out of spec. Make sure the connections are fully locked in at both the router and on your PC. If your computer has options for Energy Efficient Ethernet in the Device Manager's Ethernet properties, disable those as well.

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