Charged for rental equipment that already returned

ng1904

I have switched to Verizon internet service last December 2014, and decided to own the Verizon router instead of leasing. I returned the rental equipment, and it shows from UPS tracking that Verizon had received it 01/06/2015. However, I still get charge for rental equipment monthly. Please help me to review my account. Thanks.

[Deleted User]

Hi ng1904,

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.