I have been told I have two accounts. Customer Service states they just need to be merged. 1st time attempting to square it away my contract was extended by two months. Not fixed. Somehow my credit card information was setup for auto pay (over 1 year ago). Well it was all good until my credit card was compromised. Got a new number and spent over 4.5 hours on phone being bounced from representive to representive, department to department. Then at 1730 EST I am told you need to talk to Financial Services but they closed at 1700 EST. And SUPRISE of course no supervisor is ever available from Customer Supprt, Technical or Web Support. Repeating the same infomration over and over is frustrating and annoying. So far spent this time alone 5 hours on this issue with NO resolution in sight. Yet they want their money what does it take to get an issue resolved. I was told call corporate but I do not have the number to give you nor is it online.
Tim from Web Support states "We have no way to input notes into your account that you are having issues".
