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redeeming Verizon wireless gift card against ONE-BILL account

I recently traded in my old phone and received a verizon wireless gift card for $210. Since I have FIOS as well as Verizon Wireless, and one-bill, I can't seem to apply this card to my bill on the Verizon Wireless site. How do I apply this card to my bill?

Comments

ElizabethS

You would need to speak to someone in Verizon billing.

sfny76

Unfortunately I've already done that, they told me they couldn't do it, I would have to do it via the My Verizon website. However, there is no option to do that in the web interface that I can see, and I don't understand why a billing rep would have less capability with their tools than a customer-facing tool.

DougFranz

I have the same problem. Did you ever resolve this?

Thanks.

-Doug

sjv1027

I have the same problem. Two verizon agents told me I could not use my card because I have a one bill account.

I find this to be a very shady business practice. I would not have returned my phone to verizon

if I could not pay my bill with the gilft card AS ADVERTISED. I have no interest in buying any

verizon products. Did you find any other options? The agent on the phone told me that I could try going

into a verizon wireless store to pay the mobile part of my bill. But, I am not sure they knew what they were

talking about.

cornmd

Ha. Good luck with that! We have found the customer service representative in ordering and billing completely inept. So many mistakes!

hyohakusha

Thanks to everyone on this message board! I finally got my gift card applied to my One Bill. It took me 5 separate calls to Verizon to get connected to the One Bill Department, but once you get through to them, they know exactly what you're talking about, and the whole process only takes 10 minutes. I did get two phone numbers which are supposed to be direct lines to the One Bill Department.

{edited for privacy}
(800) 837-4966

Hope this helps someone out there!

LBav811

I did an online chat and the person I talked to was able to do it for me in about 10 min. I just gave her the gift card numbers and pin numbers.

Blastphemy1

Wow - this was a two hour journey for me, including wasting my time going to a Verizon Wireless store because a phone rep said I could only pay using the in-store kiosk. (The store near me doesn't have one, so I can't tell you if that actually works.) It amazes me that Verizon is so completely incapable of dealing with its own internal financial arrangements.

To redeem an electronic gift card from Verizon Wireless (received from the Verizon Device Recycling Program), do the following:

- Call (877) 214-4572 [That number is the Verizon Wireless side of OneBill.] See this link for more details.

- When prompted, enter your Verizon Wireless main phone number (if you have multiple numbers on the account).

- Press '1'

- Press '0' to get a representative.

- When a representative answers, ask if he/she is a OneBill representative who can process a T.O.P.S. transaction for an electronic gift card. If the person doesn't know what you're talking about, ask to be transferred to 'Kendall' who knows exactly how to do this.

- The representative should be able to pull up your gift card in his/her system without you having to read the numbers off your e-mail.

- If your OneBill balance is lower than the amount on your electronic gift card, the OneBill will be paid off and a credit will remain on the account for the subsequent month(s).

- You should receive a 'request number' from the representative that confirms your gift card has been applied to your OneBill account.

Good luck!

[Deleted User]

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