Several months ago I called to cancel my service. I was talked to instead to just put the service on hold for a bit. Before the hold was set to expire I called and cancelled. The very nice man stated it was taken care of and that I had a refund of $16 coming. I no longer live at the residence so I had to go back and retrieve my equipment and send it back. The man told me I could take it to UPS and return it at my convenience. I told him that I loved my FIOS but that it was not available where I now live. My condo has been empty for months with cable boxes in the closet. I was also told how to keep my verizon.net email address and immediately after hanging up set it up for a year...paying the $19.95 to do it. Now a little over a month later I get a HUGE bill for services that were supposedly restarted. I then was told via on line that it would probably take a billing cycle or two and then it would show up. I am worried because another cycle is about to go through and I have heard nothing. The on-line lady did tell me she saw the cancellation and the return of equipment. As I stated if I was still living at my condo I would gladly keep FIOS as I enjoyed it but after paying a one time fee and then a minimum monthly $10 for 6 months....on no service I feel like I am being bamboozled. What do I need to do to straighten this whole thing out. I find it funny that an email provider does not provide a way to send an email to billing....and I hate talking on the phone. Help.
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