Remote not working right - need new one for main tv

Thanks. I guess being a Fios customersince around 2007 doesnt matter. Can i use my Fios rewards towards a new remote at least? i mean the remotes dont last forever. Should be free replacement after being a long time customer.

tns2

Agree it would be a better idea to allow occasional replacement of the remotes. But of course they changed this policy because of the major abuse they were getting.

I happen to have a few spares because they don't want them back when you upgrade equipment which I did. Once to replace a 6xxx with a 7xxx, and then to upgrade to Quantum. Good thing, because I dropped one once too often and another is acting a bit flaky at times and probably ready for retirement. Now being Frontier, I wonder what their policy is.

gmopro1

I found a solution for this... I just need to hold down the power button for a few seconds and it turns the tv on. Before it was like 10% effective. When i hold down the button , it works every time to turn the tv on or off. Yeah, they should replace these for free if you are a customer for over 10 yrs or have had the remove for over 5. That would be fair.