Recently I signed up for fios tv and was told by Jennifer on 10/3/2017 that if I went online and ordred my fios tv they installation would be free so I had my fiance go on line and set up an account to purchase survices on line to get the $99.00 installation fee waived so we did then I called the following day 10/4/2017 and spoke to lisa and was told that when I receive my first bill to call back and she would put a note in my account to waive they $99.00 fee. Well due to unforeseen circumstances I was hospitalized on 10/16/17 and my install didn't happen until 11/3/17 which they installer couldn't complete until the next day 11/4/17 so it took 2 days about 10hrs to complete an install. So I received the bill on 11/15/17 and the $99.00 wasn't waived so today 11/16/17 I spoke to Jaime which didn't solve my problem the best he could do was issue a $25 credit wow big Deal I'm on a fixed income and just had Brain surgery and they obviously lied to me about the $99.00 Installation fee going to be removed very dissatisfied customer I could let the BBB know how Verizon fios treats there customers my fiance is going to notify they RI attorney general's office I have all the names times and dates as to who I spoke with. In closing I pray and hope this doesn't happen to another customer. Thank you {edited for privacy}.
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