Here is another customer who is being threatened to pay $310 for a wire drop issue that I did not cause or unaware of who did it. Back in July I was getting ready for our vacation we had an issue with the internet and called Verizon for help. Technician came and found the wire outside the house is damaged and had to do a temporary wire until someone else comes and installs a new underground wire as it couldn’t be repaired considering where it is damaged. The technician felt it may be a human caused cut while we are not aware who would reach to that corner of the house and cuts the cable. I would have thought our lawn mower did it but can’t claim as they wouldn’t trim that part of the garden. I did check with them in general and heard the same. It is a shock for us when we received a $308 bill which I wasn’t aware of it coming. Verizon customer care did tell me there won’t be any charge for the repair but I still got a bill from CMR saying they represent Verizon. I clearly told them and called Verizon customer care several times that I am unaware of the cause of the damage. They don’t seem to listen and threaten me that they would send this for collections.
Not sure what I should do at this time. I have been paying hundreds of dollars to Verizon for their services since 10 years and this is how they treat their customers. No one to listen and solve.
Any help is greatly appreciated. Thanks in advance.
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