I just spent 2 hours on the phone with tech support and a tech support supervisor to be told that I must wait until Tuesday to have my cable and internet fixed. I was first told that all of my set top boxes need to be replaced, then I was told that it was my router, and then finally I was told that it appears that the ONT that Fios installed is failing once again. This I believe will be the 4th or 5th ONT that needs to be replaced. I was given a window of Tuesday July 23, 2019 of 8-9am. It is now Sunday at 1pm that I called for a technician to come out.
It is over 90 degrees outside here in Massachusetts and I have 2 elderly parents with medical conditions who live in the house. If they aren’t inside watching television they usually sit outside on our deck. I can not have them sitting outside as it will risk their health.
I need an Escalation Manager to get in touch with me ASAP as this is unacceptable.
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