As a Verizon cell phone and cable customer, I was set up for "one-bill". After many years I contacted Verizon to stop the one-bill because I switched cell phone companies. I received a final bill and paid it. A little while later I was charged additional money on my credit card as though I had never cancelled cell service. I disputed it with my credit card company showing that I paid it. The credit card company ruled in my favor.
About a month later, I receive a call stating I still owe on my bill. I asked to be sent a “final bill” again showing what I owe and how Verizon came to that conclusion. I was told that a new final bill cannot be made and I would have to just look at the old bill.
After much back and forth between Verizon wireless and Verizon FIOS they could not tell me how I owed the money, just that I did and needed to pay. At one point I had two representatives arguing with each other, one stating I don’t owe any money while the other stating I do. I taped my conversation between them arguing the validity of my bill.
After they were unable to show me what and how I owed AND one of their own reps telling me I don’t owe anything I assumed Verizon figured it out.
About two months later I receive a call stating its a collection agency for Verizon and that I have a past due bill, I was stunned. In order to move forward and stop the harassment I paid, big mistake.
Verizon unfairly reported me to the credit agency anyway and now my credit score has taken a huge hit. I’m looking to refinance my home and Verizon’s negative reporting may cost me a bundle due to higher interest rates because of my lower credit score.
In all my years with Verizon Wireless and FIOS, about 20, I never missed a payment. I hope Verizon can help me resolve this issue by removing the negative remark from my credit score. How can I start the process to have this investigated properly and removed from my credit report?
Thank you
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