I moved my service from Massachusetts to NY in September and my account has been a mess ever since. I am unable to view my accurate account info on MyVerizon because a different account number appears on MyVerizon than the one on my bill and it tells me I have no current charges, while my paper bill says otherwise so I am unable to pay online and unable to pay through the Widget on our TV and have continued to have to pay $3.50 every time I need to pay over the phone. It tells me I am enrolled in AutoDebit but then nothing is taken from my account either. I have called about this and was bounced from department to department and finally landed at technical support and they told me they'd open a ticket with web support and call me back but this was over 3 weeks ago and the situation is still not resolved and NO ONE has called me back.
I am fed up. We are likely going to be moving again next month and I am seriously considering cancelling my service altogether as I am frustrated with both the lack of a resolution and the lack of follow up from Verizon Customer Service. I just want to be able to pay my bill online. I never had this issues with my initial account in Massachusetts but I've had multiple problems with my service since my move.
I also am frustrated that there is no way to contact anyone via email for customer service as I am tired of getting bounced around to multiple people whenever I call and have to explain myself multiple times.
