Day before install... rep calls me saying Fios not available in my building

amieee

I placed an order for Fios on June 20th and the earliest installation date they had was July 20th. Today, July 19th, I receive a call that "Verizon Fios is not available in my building". (My "Building" is a residential house which I own, by the way.) I am very disappointed, frustrated and annoyed because they decided to tell me the day before that it's not available, PLUS, they have mailed me letters saying it's available in my area... and I took off from work to be around for the installation. Luckily, I did not cancel my Spectrum service yet. What the hell is going on Verizon? This should be something you know about before we even order. Why bother sending a mailer to me if it's not available?

jonjones1

Normally if you ordered online it would tell you if it's available or not.

many times homes in your area may be wired for Fios and others are not. In these circumstances the company Verizon Fios decides if they wish to build out further or not. Yes they should have told you before a day out.

mailers go out within zip code so there may be available Fios in that zip but the mailer does not know what areas actually have it up and running.

a bummer I know.