Wrong Speeds

stanza27

I recently got FiOS Gigabit internet but I'm only receiving at max 150/35. I tried calling customer support and was on hold for two hours before their system automatically hung up on me. The technician that came out had to install an ONT (i-211m-l), before he left I tested it and was only receiving roughly 200/250 and a few hours went by then all of a sudden it dropped to 150/35. What do I need to ask their customer service with out them trying to blame my router (Linksys EA9300) causing the issue?

smith6612

Try changing the network cable between your router and the ONT. The tech shouldn't have left with speeds that slow being delivered.

Otherwise, make sure your Linksys router is running both the latest firmware, and has all Quality of Service options (besides WMM) disabled. Features such as Parental Controls and Website Blocking should also be disabled, as this will cause all traffic to run through the router's CPU instead of being offloaded to more dedicated hardware.

Also. Ensure you're testing from a wired connection, just in case your computer is also connected to Wi-Fi.

Beyond that, ensure the Fiber cable going into your ONT isn't bent at a sharp angle or otherwise has a loop smaller than a foot in it. This can cause loss on the fiber.