How can I get my deposit back when my fios installation has been canceled?

When I ordered the fios online on July 30, Verizon charged $125 as my installation deposit. But on July 31. I was told that my order has been canceled. How can I get my deposit back?

Accepted answers

jonjones1

@Jess1103 wrote:
When I ordered the fios online on July 30, Verizon charged $125 as my installation deposit. But on July 31. I was told that my order has been canceled. How can I get my deposit back?

Call 1-800-VERIZON speak to a billing department person. Verizon normally refunds the deposits in 6-8 weeks.

however if you paid by credit card you can do a charge back on the amount. The same can be done with a bank debit card but your bank will require a written form.

you will need written proof of that deposit payment.

Good Luck

All comments

jonjones1

@Jess1103 wrote:
When I ordered the fios online on July 30, Verizon charged $125 as my installation deposit. But on July 31. I was told that my order has been canceled. How can I get my deposit back?

Call 1-800-VERIZON speak to a billing department person. Verizon normally refunds the deposits in 6-8 weeks.

however if you paid by credit card you can do a charge back on the amount. The same can be done with a bank debit card but your bank will require a written form.

you will need written proof of that deposit payment.

Good Luck

CRobGauth

Did the charge actually go through?

Sometimes charges will show pending on your account, but never actually get charged.

Jess1103

Yep, I checked the status, it was under processing yesterday. I thought my order was canceled, it would actually get charged, but I was wrong. I checked the charge was confirmed today. That's the reason I posted the question on the forum. Thank you.