I extended my triple play service for two years and upgraded to "gigabit" service which required a tech to come to my house and change boxes.
I learned:
gigabit is only possible with hardwired ethernet devises. Your wifi will be half that speed if your lucky- mine is a third.
You have to pay $200 for the tech to "upgrade" your devices, they waive a $99 installation fee.
You don't get a year free of netflix. $156
If you sign up as a new customer you don' have to pay the $200 upgrade fee and you get netflix. $356
And you'll get other discounts and promotions that will lower your bill by about 20%. Mine would have been $50 less.
If they let me I'm going to switch to Spectrum. I find this insulting.