Account dispute

peterpica

How on earth do you dispute a screwy invoice? Verizon's online support service is useless. I've been disconnected with V for a few months now and just got an invoice for $14.00. I went on line to view it and have a zero balance due. Weird to say the least.

jonjones1

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@peterpica wrote:

How on earth do you dispute a screwy invoice? Verizon's online support service is useless. I've been disconnected with V for a few months now and just got an invoice for $14.00. I went on line to view it and have a zero balance due. Weird to say the least.

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1-800-VERIZON

select the bill option. Be prepared to wait.

you can also send a certified return receipt letter to the address on your invoice.

state why it is incorrect and include copies of the proof why it is not correct.

Do not arbitrate.

http://www.fcc.gov and file an online complaint. Again have documents proving your case. (This of course is if you cannot get relief from phoning)