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Returned Equipment - lost in the black hole of Verizon

On June 23, 2014 the box with my fios and internet equipment was received by Verizon. They kept billing me over $900 for the fios equipment. Thought this was taken care of but I received a letter from a collection agency. I pay my bills but since I returned all of my Verizon equipment and have proof of delivery don't you think someone could find the equipment and correct my balance so it doesn't look like I don't pay my bills. Can somebody please help?????

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ElizabethS

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

dsbird1

No, the answer you gave me did not help at all.

When I call the number you gave me, it tries to connect me to the collection agency and since I have NO intention of paying for equipment that I sent back there is no need for me to talk to them because all they care about is $$$$.

I have sent copies of all information to the collection agency and to verizon at 7979 N Beltline Rd Irving Tx 75063, these are both received and I have not had any response.

PLEASE Help and do not give me another number that asks for my acct # and then the only option is for me to talk to a collection agency and I am not going to talk to them since this should NEVER have been sent to a collection agency.

I would love to go back to verizon wireless, but that isn't going to happen, guess I have no choice but to go to AT&T.

@ElizabethS wrote:
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

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