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Beware if you upgrade to the new FIOS ONE boxes

I upgraded to the the FIOS ONE boxes and totally regret it - the only positive thing is the boxes are small and the mini’s connect wireless. I have had nothing but problems whenever I switch from my SONY Bravia apps back to TV - it can’t find the signal and I end up having to unplug the box which is the DVR box so it screws all the other TV’s in the house, then sometimes that doesn’t fix it so I have to change the HDMI plug input and also uplug the TV I also found that when I hit pause on the TV that has the DVR box it pauses other TV’s even if they aren’t on the same channel and those TV’s freeze and have to have the box unplugged to get them back to normal.

I also had the problem of my TV freezing for a few seconds and loosing sound, I did contact tech support and they did something on their end which worked for a few days.

I am at the point where I will be switching providers as soon as my stupid contract is over in 6 months. I am done with Verizon

Beware if you upgrade - its nothing but a nightmare and I’m sorry I did!!!

If anyone has any ideas why all this is happening I’d love to hear ........

Comments

stevetrigs7

I’ve had essentially the same exact experience. It was rolled out too early... way too many issues.

hollyb1@gmail.com

thanks for the warning!

elliotg12661

done it, ditto

greconcmg

I had the same problem and they finally sent a tech out - turns out the new boxes use a different signal than the old ones so if you have old wiring you will have an issue. The tech replaced the wires and the issue is resolved. Now we have issue with the pause button pausing all the TV's not just the one.

gambri536

did you find the fix for this? same issue with sony tv here

greconcmg

No have been told lots of solutions but nothing has worked. It was even doing it the other night when we watched a recorded show from last week and the TV in the other room was watchign live TV and the sound and picture started acting up on that TV. Had to reboot main box to fix it.

We were told we have too many boxes and even though they are supposed to be independent something is happening where one is controling the other - sounds lame to me. It is obviousely a box issue and the engineers need to find out why the new boxes do this if there are multiple boxes in the house. I'm ready to switch companies.

Jenjen1387

Just upgraded and having the and problems. So annoyed that I already sent back my old equipment.

Teresny

Same problem, but how did you manage to get a tech - they just outright refuse even though following their suggestions and calling multiple times does nothing.

clem21

Go to dslreports.com and post your problem in the Verizon Direct forum. That is a direct connection to Fios tech, and you should get an answer fairly quickly.

greconcmg

I kept calling tech support and on the last call I told them flat out I was not trying any more of their solutions I need someone to come and check the wiring so the tech agreed and set up an appointment. I was told there woudl be a charge and I agreed to it even though I had no intention of paying I planned on calling and explaining the situation and gettign the charge reversed luckily I didn't have to I was never charged. Like I said it only corrected one issue - the pause, forward and rewind has not been solved at all!

greconcmg

Hi - somone suggested this could be a remote control issue since the new remotes don't need to be pointed at the box to work and if the mini's are close enough to each other it coud be causing the problem. I have old remotes and the tech told me they work with the new boxes so I am going to try that to see if it corrects the issue cause Verizon hasn't a clue how to fix it.

greconcmg

Well I am 99% sure it is a remote issue - I am now using old remotes on the two TV's in the bedrooms and I tested it by using the pause, play and playing a recorded show also using forward and pause and there have been no issues on the other TV or the TV I was testing it on. So if you have the old remotes use them on any TV's that are in close proximity. Seems the new remots can control the other boxes through walls even if they aren't paired with the TV.

greconcmg

Well the issue was solved for a little while but it is back so we just don't use pause, forward or rewind on the remotes. This is a major problem that the manufacturer of the equipment needs to address. I'll put up with it for 4 more months till my contract ends. I honestly wish I could have my old boxes back, never had any problems with them!

clem21

@GRECON19 wrote:
Well the issue was solved for a little while but it is back so we just don't use pause, forward or rewind on the remotes. This is a major problem that the manufacturer of the equipment needs to address. I'll put up with it for 4 more months till my contract ends. I honestly wish I could have my old boxes back, never had any problems with them!

The problem is back using the old remotes, or the new ones?

CudaJoe

I too am seeing issues with the new fios one box. I have the DVR box connected to an MU8000 Samsung tv through hdmi. The internet is wired through a network extender via MoCA. Pretty much every day I turn on the tv and set to fios input, I have black screen and no signal. I have to unplug the DVR box and plug it back in...it then does it’s whole set up spiel and then I can see the fios live tv. I don’t understand why I have to keep doing this... I paid the stupid $50 fee too...

clem21

If you are seeing a totally black screen when you select the Fios input, then the box lost power. When you turn the new boxes off they default to a screen that tells the current time. The rebooting of the box is what is causing it to reload all the programming . You need to look at what the box is getting power from, my guess is a switched outlet or power strip. The box needs a constant source of power to avoid what you are experiencing.

@HomeBrewJoe1 wrote:
I too am seeing issues with the new fios one box. I have the DVR box connected to an MU8000 Samsung tv through hdmi. The internet is wired through a network extender via MoCA. Pretty much every day I turn on the tv and set to fios input, I have black screen and no signal. I have to unplug the DVR box and plug it back in...it then does it’s whole set up spiel and then I can see the fios live tv. I don’t understand why I have to keep doing this... I paid the stupid $50 fee too...

briano19

old wiring meaning HDMI or coaxial?

CudaJoe

I have some strong doubts about this suggestion. The tv one boxes are constantly on and never switched off. They are in a power strip which I’m sure 99% of owners have as their setup. The power strip has never been powered off or accidentally switched off.

clem21

@HomeBrewJoe1 wrote:
I have some strong doubts about this suggestion. The tv one boxes are constantly on and never switched off. They are in a power strip which I’m sure 99% of owners have as their setup. The power strip has never been powered off or accidentally switched off.

The 4100 boxes never completely shut down. There is ALWAYS a screensaver being output even when you hit the power button. You must be having a handshake issue with the box and TV if you never power down the boxes. Try turning off video input control in the Fios box and see if anything changes. You might also try changing output resolution settings on the box and see if that helps. Then there is always a chance there is a bad HDMI cable....

Eddievilar

Yes, since i upgraded to the new boxes i been having issues.On one of the tvs i would turn of and it would kick back on by itself. Called tech and the guy told me i needed a new TV. No joke. After going on google i found out many customers had the same problem. I followed one of the instructions- not from Verizon- and it got fixed. And their Verizon tech wanted me to buy a new tv set...Their tech support is not the best, let me tell you.

[Deleted User]

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