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"Not Supported Method" error when trying to sign into MyVerizon with Chrome Browser

For the past week or two whenever I try and log into the MyVerizon site to check my bill I get an error message saying "Not Supported Method". This happens weather I use login screen that pops up when I first visit the site, use the login boxes on the right side of the page, or use the "Sign In" button in the upper right hand corner of the screen.

Same issue as here: http://www.google.com/support/forum/p/Chrome/thread?tid=126522d6d3ccb9dd&hl=en

I'm on the latest Chrome browser: 15.0.874.106

P.S. I just found an inconvenient workaround coming to the forums here to sign in first.. It seems I'm now logged in across the rest of Verizon.

Please fix this, I'd like to be able to sign into my MyVerizon account directly like I was able to a few weeks ago..

Comments

KenWVT1

Yes please fix this I have the same problem !!!

-Ken

lotor

same here but with firefox as well; it works on opera and *dread* internet explorer.i do not like using ie because it is slow and unsecure please help as i hate using ie i like my firefox and start supporting opera desktop.you support opera mobile why not the desktop version. but most of all please get the not supported method taken care of.as i am getting sick and tired of trying multiple times and not getting any where.

janicwedge

I have notbe able to sign into my account to pay my bill by credit cart. Please clarigy so tha I do not incur a lateness charge. This is NOT MY FAULT.

Janet Wedge

Spiral9

It is a pain and I could swear that just a few weeks ago I was able to log in from Chrome without problem. Thank you though for the workaround of logging into the forums first. I tried several different ways and couldn't find any, so it's nice to know that going through the forums works at least.

TonyaD_VZ

Good Morning,

Google Chrome at this time is not a supported browser. You may be able to use it and for some locations or features it will work but as far as Verizon supporting Google Chrome it is not one that we support. We support Internet Explorer, Mozilla Firefox and MacIntosh Safari. The link below will show the browsers that we do support http://www22.verizon.com/ResidentialHelp/FiOSInternet/General+Support/Top+Questions/QuestionsOne/121524.htm

The VZ site will prompt you to use a supported browser if you are having trouble viewng a page. When we go to MyVerizon using an HP Touchpad that has WebOS browser it tells us that certain featured do not work and to use a supported browser such as IE or FireFox.

Thanks,

Tonya D.

Justin46

@TonyaD_VZ wrote:
Good Morning,
Google Chrome at this time is not a supported browser. You may be able to use it and for some locations or features it will work but as far as Verizon supporting Google Chrome it is not one that we support. We support Internet Explorer, Mozilla Firefox and MacIntosh Safari. The link below will show the browsers that we do support http://www22.verizon.com/ResidentialHelp/FiOSInternet/General+Support/Top+Questions/QuestionsOne/121524.htm
The VZ site will prompt you to use a supported browser if you are having trouble viewng a page. When we go to MyVerizon using an HP Touchpad that has WebOS browser it tells us that certain featured do not work and to use a supported browser such as IE or FireFox.
Thanks,
Tonya D.

Tonya,

You should check on this link:

http://www22.verizon.com/about/privacy/browser/

Very clearly Google Chrome is a supported browser. Verizon is just terrible at keeping their web pages updated and often you can find clearly conflicting information.

Now the link I just provided says Chrome 12.x while the OP says they are using 15.x. That may very well be the issue for that person. But the other posts talk about IE and Firefox, both of which are in fact supported and yet not working.

My experience with playing around with IE, Firefox, and Chrome, and Safari on my Windows PC, plus exchanges with users here who have experienced various problems, is that frequently they have either browser add-ons installed that conflict with Verizon websites or settings that are incompatible, or sometimes that they have an anti-virus or firewall tool installed that prevents proper access. My suggestions when people have issues are to start their browser without any add-ons to see if the issue goes away, and if that doesn't work to try disabling temporarily their anti-virus and/or firewall, amazing how often one of those fixes the issue.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9
Keller, TX 76248

thisdudeiknew

After browsing the web, I discovered a thread on Mozilla's forums that suggested removing any and all cookies associated with Verizon as well as clearing the cache. Specific instructions on how to delete individual cookies can be found here

SeanSatori

Considering Chrome now has a greater share of the overall browser market than Firefox, hopefully this statement is not factually accurate.

nycplayboy78

Google Chrome is supported....I just cleared ALL my browser history and cache from 4 weeks ago....Logged into myverizon website like a charm...

I am using Google Chrome 17.0.942.0 dev-m

th3rtythr33

I had just started a new thread... I pasted the contents of that below. I should have looked around first. Smiley Wink

The problem also exists in Firefox, as you can see here. The problems seem to be related to the signin.verizon.com session cookie, which is not cleared between sessions or when logging out. It's presence is definitely preventing me from logging in, as if I manually delete that cookie I will then be able to log in right away with no problems. If you are someone testing this, please be sure to try logging out and then logging back in. Logging in the first time is no problem.

Another workaround that has helped me is to press CTRL+SHIFT+N to open an Incognito window, then I just log in and use My Verizon in there. Easier than clearing cookies, and better than using Internet Explorer IMO. Keep in mind that disabling all of my extensions in Chrome and add-ons in Firefox had no effect.

You can see what this looks like here:

The problem also affects other areas of the site, such as when trying to log in to the upgrade center.

traveler57

Just for the record, I have version 16.0.912.63 of Google Chrome ( latest version as of today) and still gives me the "not supported method" error when I try to login. when I use FireFox, it works fine. So is Verizon searching for a solution for this error, or is everyone assuming that "it works fine?" thanks

giveup3

Van: I was told by a Verizon Tech that Verizon was no longer supporting Chrome. I have the same issue. I cannot use Explorer because my home page starts pagenations at the top, just one after the other. When I use Chrome I don't have a problem. If Verizon does not fix this problem with Chrome, I will go back to Brighthouse.

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