Good Afternoon! I'm looking for guidance as to how to resolve my issue. After online chatting and calling, I am getting no results. I online chatted with Verizon to see what offers and rates available. I had a no contract $190/month extreme HD. After going through the chat session, the person emailed a confirmation of services. The package is not what I wanted so I didn't respond to the message. The next email I got stated "Thank you for your order". Again, I didn't order anything. When my husband turned the TV on, he noticed the line up was different. I checked on my account and found that they changed my package to a "sports & news" with a 2 year contract. So I video chatted again and asked to change everything back. I confirmed with the person that I will have the $190/month with no contract- he stated that it will take time for that to show on my account. When I checked this morning, it was not changed. I called and spoke to a person who told me that I have a 2 year contract and I told him I did not consent to that change. He said he can change it back to a month to month but I would have to pay a termination fee since it has been more than 48 hours when I made the call. WHAT!? I called yesterday! Extremely, frustrated. I need to get assistance to fix this. I have seen posts that this has happened before. Where do I go next? Thanks!
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