Verizon keeps sending me emails that loop me to the front page rather than sending me somewhere that I can register for the $50 Prepaid Mastercard promotion from the Refer a Friend promo. I've spent a total of probably 2-3 hours on hold for this issue after being transferred again and again, each department claiming they couldn't help me. I got fed up and asked to speak to a supervisor before explaining the same issue and providing the same information after being transferred back again to the same department - was put on hold for 20 minutes and then randomly disconnected after a miserable waste of time and energy. Every person made me explain that the card I'd been sent had already been activated because that was part of a sign-up promo for a VISA card. Two weeks ago (at least) I called to look into it because I'd been signed up for auto-pay and paid my bills on time for two months and it was time to receive the promo they should have made good on. The woman told me I should get it in two weeks even though she couldn't check on its status at the time. I asked if she'd documented it in my file, she said yes. Yet no one could find a record of it.
If Verizon doesn't take care of this ASAP I'm canceling our account, I've already spent a horrifying amount of time with their customer service line on hold and I never had these issues with Xfinity. I'm about to tell everyone I know about the worst customer service I've ever experienced.
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