Can anyone provide an email address, other than to the ususal customer service to register a complaint about misleading service promises? I contacted Verizon to cancel an add-on service I had for the fall and they asked to review my account. As a long time customer, I have been out of a contract for years. The agent offered me a decent deal for a two year contract which would save about $40/month. I asked many questions and specifically asked about the free HBO that we had been receiving since last spring. I believe it was to end on December 31st, 2017 but it was still running into January. I was told the HBO would be continued for free with my new contract. I wasn't changing anything else and figured I would probably remain a customer for two more years so after asking many questions and confirming everything with the agent, Ryon, I agreed. I took pictures of the online conversation just to make sure. Well, of course, the HBO has gone away and when I called today, I was told it could not be included. I cancelled my new service and reinstated my old service while I look for a new provider. I do not want to be held to the 2 year contract. I am very frustrated as a long time customer who pays a lot of money each month for tv/phone/internet service. We are also wireless customers. The least they can do is not allow their agents to promise things that can't be delivered just to close the "sale". It is very frustrating and has resulted in a lot of wasted time. Any help you can provide is much appreciated. Thank you.
