Terrible service and customer service

vs101

The worst customer service I have ever experienced is from Verizon Fios. Once I switch from Verizon, I will never go back to them.

i am having internet connectivity issues from Saturday, called twice to troubleshoot and set up a service call for Monday. Without talking with me, Verizon decided that my problem was fixed and cancelled my service call when I was waiting for them at home. When I called them and asked, they said they fixed an issue somewhere, assumed that my issue was fixed and cancelled my service call.

They could not arrange anger for a technician to come out to fix my issue. I am terribly disappointed with Verizon. They have no value for people's time. They feel like their customers are sitting at home waiting for them and can miss work as and when Verizon wants them to.

I am thoroughly disgusted with the type of service I have received from Verizon. Wish I never have to come back to Fios service.

[Deleted User]

Hi vs101,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.