I called Verizon to inquire about different plans for cable TV. I told them I was just asking for prices. When I got home I turned on the cable to find out my channels had changed. I called a customer service manager who said they would switch it back. It never got switch back, so I called managers repeatedly over and over and over. I was finally told that someone was going to listen in on my original phone call because it was recorded. I said fine. Then that manager didn’t call me back. So I called yet again and spoke to a manager who told me the original manager was looking into it and will call me back. Now it’s been two months and I still can’t get through to anyone who can help me change my plan back. I want to switch cable companies at this point but now they’re telling me I’m going to be charged a cancellation fee on top of tVerizon rip off, illegalhem changing my account without my permission. I’m going to the Better Business Bureau. If anyone reading this has the same problem you need to blasted all over social media.
