Okay, this has bee going on since April 2017. I cancelled my Verizon Fios account in April. I shipped back all the equipment, and receipt was confirmed via e-mail. However, when I received my next bill, I was still be charged for the full month of April and no cancellation fee was charged. I thought that the billing department hadn't had time to catch up with the cancellation information, so I waited until the next bill. I was again charged for the full month. I called Customer Service and was told they only had a record of my cancelling my phone service, but not my TV and Internet. I was told the cancellation would be put through again. Next month, still being billed in full. My account was sent to collections. I contacted the collection agency, told them my story and even sent them a statement in writing. My account was finally closed, but I am still being billed for May and June, even though I had returned all the equipment in April. My credit score has plummeted because I have a "delinquency" on my credit report. Several of my credit cards have lowered my available credit because I am now a credit risk. My credit score plunged even further. It has now dropped 120 points. Thanks a lot Fios! You did not put through my cancellation correctly, didn't correct your mistake, expected me to pay for two months when I didn't even have the equipment necessary to use your service, sent me to collections and ruined my credit! And to top it off, after receiving my complaints on-line, by phone, and in writing, have done absolutely nothing to resolve this situation! I want this delinquency taken off my credit report. I do not owe you for two months of non-existent service. I do owe a cancellation fee, but I was never billed for that! It's as if you just ignore and ignore and hope people will just get frutrated and pay what they don't even owe! How does a person get through to you!
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)