I am having issues with both my service quality and my service cost--the quality seems to diminish and the cost increases. With respect to the service, I cannot use On-Demand without rebooting my entire network (router & DVR). If I do not, there is a high likliehood (over 85%) that the video, when I try it, will be pixelated or not start at all. This is inconvenient, but if it was a fool-proof fix that would be acceptable. Unfortunately, this only works half of the time and then it becomes a 45 minute quest via the phone to get the fees reversed because I could not view the title I paid for.
As far as the cost, in the last three months my bill has gone up $30 with no increase in services. The bill indicates that promos have rolled off, but everything I see on the account indicate that the promos should be in effect until the beginning of 2020.
To be honest, between the erratic service and the ever-increasing bill, I need to find a way to make Verizon fit or I I will need to evaluate other options. I hope someone can provide insight...
