How do you get router issues resolved?

I'm trying to get to app.e2ma.net, and it doesn't work from the verizon network, but works fine from other networks.

Trace route from Verizon:

 1:  lo0-100.bstnma-vfttp-324.verizon-gni.net              2.550ms 
 1:  lo0-100.bstnma-vfttp-324.verizon-gni.net              3.662ms 
 2:  b3324.bstnma-lcr-22.verizon-gni.net                   8.637ms 
 3:  no reply
 4:  no reply
 5:  0.et-10-3-0.gw7.dfw13.alter.net                      49.401ms asymm  6 
 6:  sungard-gw.customer.alter.net                        53.423ms 
 7:  dal2cr2-te-0-0-0-1.sgns.net                          57.216ms asymm 10 
 8:  smy1cr1-te-0-1-0-2.sgns.net                          60.705ms asymm  9 
 9:  alp1cr1-te-0-0-1-0.sgns.net                          62.317ms asymm  8 
10:  66.179.229.122                                       59.868ms asymm  7 
11:  64.238.200.98                                        84.621ms asymm  8 
12:  130.250.160.105                                      85.173ms asymm  7 
13:  no reply
14:  no reply
15:  no reply

Trace route from amazon server:

 1?: [LOCALHOST]                                         pmtu 9001
 1:  10.0.0.1                                              0.168ms pmtu 1500
 1:  no reply
 2:  no reply
 3:  no reply
 4:  no reply
 5:  no reply
 6:  100.65.10.33                                          0.565ms 
 7:  205.251.244.224                                       1.492ms asymm  8 
 8:  52.93.24.153                                          1.350ms asymm  7 
 9:  54.239.111.20                                       246.642ms asymm 13 
10:  no reply
11:  no reply
12:  54.239.43.201                                        31.972ms asymm 15 
13:  176.32.125.154                                       48.756ms asymm 20 
14:  176.32.125.190                                       46.231ms asymm 19 
15:  176.32.124.212                                       38.095ms asymm 17 
16:  0.TenGigE0-3-0-9.GW6.DFW13.ALTER.NET                 31.698ms asymm 19 
17:  0.et-11-3-0.GW7.DFW13.ALTER.NET                      39.266ms asymm 18 
18:  smy1cr1-te-0-1-0-2.sgns.net                          40.495ms asymm 19 
19:  dal2cr2-te-0-0-0-1.sgns.net                          40.834ms 
20:  smy1cr1-te-0-1-0-2.sgns.net                          40.552ms asymm 19 
21:  64.238.200.98                                        70.172ms asymm 22 
22:  64.238.200.98                                        78.341ms 
23:  130.250.160.105                                      69.456ms asymm 19 
24:  no reply
25:  no reply

They both seem to hit 130.250.160.105, yet pings from verzon don't work, and pings from the amazon network do.

Do I just hope the owner upstream of 130.250.160.105 discover the problem and fixes it? Is there any way to get this resolved?

Accepted answers

Pixel2

Just an update contacted the owner of the router in the middle and the endpoint, someone fixed something because it started working....nobody has claimed responsibility.

All comments

jonjones1

https://www.whois-search.com/whois/130.250.160.105

You may try sending an email to the address look up.

however often times certain domains are blacklisted or on a RBL and all traffic dies in their space. But I just don’t know which.

Pixel2

That's a good idea, we'll see what happens.

CRobGauth

Worked fine for me:

Pixel2

Lovely, still not working from me, and I've tried from two different locations on the FIOS network and both fail. On the plus side I did get a response from vxchnge.com, they tried rebooting a router, but that didn't seem to help.