Verizon Fios is charging me for PPV’s I never ordered. I supposedly ordered a WWE wrestling ppv from the box on 5/19 at exactly 630 am then put it on at 630pm for 4hrs 5 min. The next day I supposedly ordered Afropunk something at 5am but that wasn’t watched. I never ordered these and nobody in my house did. I believe that Verizon is accidently billing me or one of their employees ordered it remotely by accident.
On top of that one of their managers lied to me about confirmation emails that were supposedly sent. She stated that I should’ve cancelled right away when I received the emails. I told her I never received any. She “checked” my account and said they were sent. I told her to resend but she was having “technical” problems and couldn’t. I dealt with them for 4 hours and nobody could resend the emails(they don’t exist).
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