We are utterly frustrated with the service and lack of support we have received over the past two years. My wife and I have spent countless hours on the phone and having to take time off from work for technicians to come out to the house. I have never received such poor assistance from a company which I am spending over $200 a month with. They truly don't care about their customers. I continue to get the run around and it's a vicious cycle that we are intertwined in. Our contract is up and because we are so angry and frustrated we have not renewed our contract. We cannot even get a hold of anyone that can help us. We have constant issues with the internet, the cable box, DVR and remote. We are tired of dealing with customer service and demand that someone from corporate escalations contact us. Customer service said they had no way to connect us and could not even provide a phone number. Come on!!! They just want to keep frustrating us until we say enough is enough and we leave. It's seems like they don't care. So maybe that is what we have to do...
