Unable to Get Refund

Question

I moved to Cambridge MA in March 2019. I had notified Verizon of my move and that I will no longer be using Fios as my new home does not offer Fios. I returned all my equipment. For the last four bills, I see a credit. I have tried to contact Verison to get a refund. I cannot find a way to speak to a real person and none of the suggested solutions by the automated system work. So, what am I supposed to do? (It isn't a lot of money, but it is the principle of the thing.)

[Deleted User] · Accepted Answer

Hi InBoston,

For billing questions, you should call Customer Support at 1-800-VERIZON during regular business hours.