When people start off saying, "I'm usually not one to complain, but..." it's generally understood that they are prolific complainers. I won't say that, but I want to be taken seriously when I say there seem to be systemic problems with Verizon FiOS customer service - especially in light of their claims.
If I were asked, and I wasn't, I would say that Verizon residential support, including sales, atrociously horrible. Worse than even Comcast. And that's saying something. The good news is that I think I finally put my finger on the problem. I will save this for another post.
First, I want to get to why I'm posting, but I don't want to write a treatise so I will just provide the highlights. If nothing happens, then I will dive into the gritty details.
My unique Verizon FiOS customer support experience started the day I called and inquired about service back at the beginning of April and continues today because nothing that been resolved. I wrote a lengthy letter detailing all my issues and sent it to the customer support email address I was given by a chat agent. This letter was sent on April 19th. This was a few days after they canceled my first install date. The tracking number for this letter is 2296580 should any agent reading wish to look into this.
I then sent a follow-up email asking about the status of the above more than a week later. Here is that tracking number: 2339735. Next, I wait more than a month for a reply or a callback - I'm flexible - with nothing.
On June 9th, I sent my final email asking if someone could please respond to me concerning the issues detailed in the original letter. The tracking number for this email is 2462669.
What I want is to be proven wrong in my assessment of Verizon Customer Support. I also want to be taken seriously as a customer and not ignored. If nothing comes of this attempt, I will post the contents of the letter to this thread and hope that gets somewhere.
