Hi, i have an issue with verizon. In February, 2019 i moved from one apt to another within the same building. So I transfered fios services to my new apt but was informed that renovation in my new apt was not over. As i needed inet, a new temporarily fios account was opened on Feb 1, 2019 and i was informed that i would be charged for the actual days used- 5 days. When i moved out on Feb 5th, 2019, i called and cancelled the temporary account. On March 2nd i was charged $82.48 - the total monthly amount. I called verizon billing department 4 times explaining the situation, was advised that the pmnt has been adjusted and amount of $68.73 for the unused days would be paid back- a check would be issued within 5 weeks. When i received neither a credit to my account nor a check, i called again on June 4th. Finally a verizon rep issued a credit of 68.73$ towards my active account. Today i received a notification from experian stating that my credit history went down for 102 points due to the fact that verizon opened a collection case against me as a peson who doesnt pay his bills. Now, my already closed account shows that i have to pay $82.48 for February 2019 (which was paid back in february and i have official verizon letter confirming this), and $68.73 for June 2019( which was credited to my active account as a settlement amount out lf my temporary closed account). Moreover, verizon without any notifications reported to collection agency for nonexistent pmnt and thus ruined my credit history for 102 points. As a result of the story, instead of getting a credit for the unused days, i have a 137$ balance to pay of nonexistent pmnt and my credit history is messed.
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