I switched over from Comcast as we were told the house was already wired for fios. I go into a Verizon store only to be told that's i have to order services online or contact a rep. They tell me that there's a promo running for $79.99 for a triple play with the Giga byte internet. So that's what's i do. I contact a a Verizon rep who tells me that the channels I want don't usually fall into that promo but would give me the package at the price anyway and waive my router fee. We have a router but was told I wasn't able to use it because the Giga byte internet was new. Cool. I'm happy.
She then proceeded to tell me that i would get several emails which would detail me order but to ignore the amount due because she add to manually add discounts and she would send me an email with the correct quoted amount. She did.
I get my bills and it's TRIPLE what's i was quoted. Mind you I have the emails. I'm calling Verizon and everyone is giving me the runaway stating that claims are being put in.
I FINALLY get in touch with a supervisor who tells me that the won't honor the quoted price because it came from a 3rd Party even though the email I received was Fro Verizon and I had contacted Verizon directly to order. It's complete bull. So now my bill is almost $40 more than what I was quoted. Their customer service is crap. People complain about Comcast but I never had issues with them. NEVER. And the $250 gift card is a SCAM. It can only be used at a Verizon store.
