When I signed up for Fios I was given the Samsung Promotional Offer ($200 credit or free Chromebook) and would be able to redeem after my 31st day of service.
I received an email on the 31st day of service saying that I had a new offer to redeem. I clicked the "Redeem Now" button but it just takes me to the My Verizon dashboard. I see the tile about the Samsung offer but it says that "Starting 07/21/2019..." I can redeem it and it only has a link to learn more about the offer. Obviously 7/21 has past but I still cannot redeem it. The Live Chat representative was not helpful in explaining why I cannot redeem it despite receiving an email and despite it being after the date on which I would become eligible for the offer.
It feels like I'm being given the run-around, especially after reading other people's experiences with trying to redeem this offer.
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