Final billing - deferred charge - call center completly unhelpful

bj651

I received my final bill in July and it included a deferred charge from 2010???? A chanrge from over 10 years ago - this is insane!!!! I called support and then call center person said they would put a note on my file for the billing dept to cancel the charge. It's now a month later and I've recieved another bill for a past due amount. Contacting a support person took over an hour and resulted in no action being taken. At this point I don't know what to do.

jonjones1

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@bj65 wrote:

I received my final bill in July and it included a deferred charge from 2010???? A chanrge from over 10 years ago - this is insane!!!! I called support and then call center person said they would put a note on my file for the billing dept to cancel the charge. It's now a month later and I've recieved another bill for a past due amount. Contacting a support person took over an hour and resulted in no action being taken. At this point I don't know what to do.

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Contact your states Public Utilities Commission or Public Service Commission via google search. Tell them what is happening. You can also contact your states attorney generals office for the issue as well. Contact the www.bbb.org and www.fcc.gov to put additional pressure on verizon.