Verizon claims I never returned my equipment

dmonaco

I closed my account on 6/7, received the return package supplies on 6/15, and mailed back my modem and cable card on 6/20. Checked with UPS and they listed it as delivered so stupid me I threw the receipt away thinking it was all set. Now Verizon is claiming they never received the equipment at all and that they can't find any proof that they even sent me a return package, let alone a prepaid UPS label. How screwed am I? I see this topic posted quite often on these forums with no follow ups. UPS can't get the tracking # without verizon's information, and verizon doesnt seem to care enough to help. I have already spoken with an "escalations manager" Susan from MA office with no help other than to "try calling again in a week to see if maybe they just are taking a while to scan it in."

[Deleted User]

Hi dmonaco,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.