Long story short... my family has moved to Hawaii. FiOS isn't offered here on Oahu. We sold our house in Virginia where we had FiOS service. We don't have any "acceptable" proof yet of our new residense because the only items we have received at our temporary address until we close on our new home has been addressed to my wife or to the "Last Name" Family...
I spoke with a Verizon Rep on the phone who told me to email my issue, however, after writing up a lengthy letter explaining what happy customers we have been and how it is with great dissappointment that can no longer be FiOS customers and requesting the fee be waived... I receive an error in my inbox that the recipient does not exist.
I have called Verizon multiple times already, spent hours on the phone, on hold and or waiting for a call back, I finally get a glimmer of hope in the form of an email to send my ETF waiver request to and that gets kicked back too.
The ETF is only $88 but seriously, it feels like stealing to let Verizon take my money over a technicality when I will miss that $88 a whole heck of a lot more than they will!
Please help... suggestions, greatly appreciated!
