I've been trying to cancel my phone and TV line and just keep the internet with you guys for over a month. Now I am thinking about canceling my service with you guys. One of therepresentative said they can't disconnect the phone line because I had to get my phone ported out from time warner. But I kept telling them my phone was already disconnected with them so there is nothing to port out. He said he was going to get it taken care of and my phone and TV line should be disconnected the following week but he totally lied and nothing was disconnected. So I called another representative and he was the RUDEST REPRESENTATIVE I've encountered. He was getting frustrated because he couldn't port out my phone line and he kept saying there is nothing he could do about it but wait for time warner to disconnect. So I told him I've already waited 1 month for this to be resolved and I am not going to wait because I dont want to pay my bills for September and he raised his voice at me and told me to wait or call time warner again when i've already called them multiple time. he was extremely rude and I could tell he was watching TV or watching something on his phone while TRYING to help me out. so finally after he went to go ask his boss what i could do about the situation, he said he'll schedule a follow up call from the elite team on Friday (which was last week). I waited till Friday but never got a follow up call. It is virtually impossible to get a hold of a supervisor. When I tried calling your number I was told that complaints could not be filed over the phone and that I must go to your website.
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