Verizon meant well. But!!
I called customer service in advance to advise that I would be porting my phone number from Verizon, and that I wished to keep my account open. I was advised to keep my Triple Play, wait for the porting to complete, and apply for a new phone number and all would remain the same.
Sounds Simple Enough??
I called after the porting took place to follow through with the procedure as directed by Customer Support. To my surprise, I was told that I had lost all my DVR for life and all other incentives.
The recommendations and steps given to me by Customer Support are not at issue. It’s reflected in your records. However, restoring my account to where it was seems to be illusive, if not impossible for even a trained Verizon supervisor to accomplish.
It is suggested that the computer won’t let them resurrect my previous account status. In the mean time I'll have large monthly increases as the clock ticks away.
I certainly realize that no harm was meant, but frankly I’m perplexed, vexed, at the seeming inability to resolve a problem created by well-meaning Verizon employees. I sincerely hope that rational minds will not succumb to a computer and that a timely solution can be found.
Verizon! Your mistake! Please don't chase a happy customer.
