"Your account currently has a pending order"

ctishue

Hi,

I'm trying to access the renewal offers for my account as my contract expires next month, but I keep getting the message "Your account currently has a pending order." When I click on "What's Next?" it shows no orders. I contacted live chat support and was told there was an order for free hbo on my account and that they could help me, but nothing was resolved. I'd just like to get access to viewing the available renewal plans again.

Thanks,

Chris

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.