When I resubscribed last fall for FIOS TV and internet bundle, I was assured by customer service that if I moved to an area and these services were not offered, that I would not have to pay for an early termination fee. I am now having to move from my residence as the landlord sold the house to others. I found a new place but apparently FIOS and internet is not available because when I called customer service yesterday to have my service transferred, I was informed that it was not available at that location AND that I would have to pay an early termination fee. Either I was lied to by one customer service representative or another one. I am quite unhappy and plan to spread the word but in the meantime, who do I file a complaint with?
