For nearly 6 months, after "upgrading to Quantum TV," I have been experiencing intermittent picture freezing. The support desk checked my line and reset my media server and 2 clients several times, but to no avail. The support desk also suggested that I buy and install a new splitter which I did and which did nothing to resolve teh problem, I even had a technician come to the home to check the connection and after changing the ONT and resetting all connections, the problem has continued. I finally requested (demanded) new boxes but that has not resolved the problem either. I finally learned that the problem has to do with the boxes' software/firmware and not with the connections or splitter. I also learned that this is a known problem. Despite this, Verizon keeps on sending out defective equipment and plays dumb, making the consumer to believe the problem is on his end. This is disgraceful! Maybe a complaint needs to made to the Attorney General in each state or to Consumer Affairs. I suppose another option is for large numbers of consummers to drop the service and go elsewhere.
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