My FiOS installation was on July 5, 2016. During the installation, the technician did not bury the fiber optic cable he ran from the street to the house. Rather, it was run across our lawn (and partially on our neighbors lawn), with a promise that someone would return to bury the cable in 1-2 weeks. 7 weeks later, it has not been done. I’ve called Customer Service at least 8 times on the matter, have been shuffled around to different departments, had multiple tickets opened (only to have them mysteriously closed by Verizon, after the promised commitment date has passed, with no action and no notification). I have been assured more than once that this would be escalated and taken care of. Nothing ever happens. Meanwhile, I can’t cut part of my lawn, my neighbor can’t cut part of his lawn, and a potentially dangerous tripping hazard has been present for 7 weeks. And I've invested hours of my time calling Customer Service, with no other recourse. How is this acceptable?
I am at the end of my rope. What do I have to do to get this fixed?
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