Can't log in to FIOS TV app. Error code 9-6-23-302-102

I was watching the app with no problems when I got an error message that said "We are unable to authenticate your Fios services. Please visit verizon.com/myverizon. Error Code: 9-6-23-302-102. Please help.

Accepted answers

CRobGauth

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.

All comments

Jfountain179

I was watching the app then all of a sudden it shut down and gave me the error code 9-6-23-302-102. Now it said to goto verizon.com/myVerzion and that website does not work either. Please help.

FiosNoVA

Having the same problem. This has occurred in the past when Verizon’s authentication server crashes. FiosTV over the tuner boxes and TV set is still working OK.

Arg1330

Any fix for this? I have the same problem

CRobGauth

First option is to delete App and reinstall.

If that doesn't work, you have two options:

1) If the APP starts up, Go to help center and then report a problem.

2) If App doesn't start (just gives the error) then you can contact support on Twitter @verizonsupport or on FB as well.

Elchamo

Hi, Verizon support couldn't help me either.. but I did turn off the wifi on my phone and Surprise!!! problem fix. I hope that works for you guys!!!

[Deleted User]

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