Fios screen (TV) goes black, but I still have audio

I noticed this for the first time earlier this week, I changed the channel..I had a picture for about 2-3 seconds and the screen went completely black - but I still had audio. I simply went back to my last channel and had a picture again. (At first I honestly thought my new TV was starting to act up. No, not the case)

Last night (Mar. 20) I went to access my "On Demand" - which is always a joy on my DVR -sarcasm, it always has been sloooow loading on my DVR - and poof, my DVR shutdown and did a reboot.

Since then, I will change channels, screen will go black. (Thankfully it is NOT my TV, I hit Menu and see that...but no picture) So I literally have to go back to last channel, then go back again to watch what I want to watch.

Any suggestions, last time I called Verizon for DVR issues like a looping reboot - they would fix it by clearing cache - , hard reboot from their end. Calling now, well the wait time is long. I get it...most everyone is home, LOT of tv watching, perhaps more issues and tech support is needed.

Accepted answers

clem21

First I'd unplug power from the box for 2 minutes or so then power it up and let it reload. After that check all your coax connections, make sure they are tight. You can also go into menu> customer support >Top support tools>Connected device status and make sure connections show good connections. Also you can try menu> customer support >Top support tools>Reboot STB. You might also try a different HDMI cable from box to tv.

All comments

clem21

JuniorAC

Thank you for the reply. Yep I ended up unplugging it for a good 5 minutes, checked the HDMI cable. That seemed to fix the screen blackness issue for now.

clem21

I'd keep an eye on the HDMI cable more than anything. I see either a new cable or a bad HDMI Jack in your future....

pzulw

Reboot every time!? That's not a solution.

NOT SOLVED

clem21

@pzulw wrote:
Reboot every time!? That's not a solution.
NOT SOLVED

I believe he only rebooted once, changed the HDMI cable and all was well. I doubt he had to reboot EVERY time he turned his TV on and was satisfied with that, I wouldn't be. Are you having the same issue?

rovango

I am having this issue. It’s been going on for two months. If I watch TV with FiOs but then switch to a different app on my smart TV to Hulu or even video games on a console, then go back to Fios, it won’t work. I have to go to the app and reboot the STB every single day. It’s getting ridiculous. Is there a permanent fix or do I need a new STB?

Christinet1

I have the mini and have to unplug & replug the hdmi cord every time... ridiculous

clem21

@Christinet wrote:
I have the mini and have to unplug & replug the hdmi cord every time... ridiculous

There is a known handshake issue that will probably be addressed with the next update.

Tamster1

This has happened to me several times. I am livid! I tried to contact Verizon, but it's Sunday and I only get the "chat with us" option, which is a joke. It tries to troubleshoot, then says it found a problem with the "video service", tries to do a reboot and then I get a message, "Something went wrong"! No kidding! Nothing further happens and could not talk/text with a real person. Terrible! This happened to me twice today. Didn't have any TV video for most of the day. I'll see what Comcast can offer me! Terrible, terrible service, Verizon!

skonthebass

I have this problem it seems like every single morning. I have an LG TV and this only started happening recently when I updated to Quantam gateway service (Verizon sent new media server and clients) and a new 3110 router. The TV response (when it's working) is great remote response time used to be a real issue. But this having to reboot the client EVERY day is annoying and unacceptable as a solution.

clem21

@skonthebass wrote:
I have this problem it seems like every single morning. I have an LG TV and this only started happening recently when I updated to Quantam gateway service (Verizon sent new media server and clients) and a new 3110 router. The TV response (when it's working) is great remote response time used to be a real issue. But this having to reboot the client EVERY day is annoying and unacceptable as a solution.

Try unplugging the Fios box from the wall, and unplugging the HDMI cable from the TV and the box after shutting off the TV. Plug the Fios box power back in, and turn it on. Wait about 1 minute, turn the TV back on, then plug the HDMI cable back in between the Fios box and the TV. Also check the Main Menu > Settings > Audio & Video > Video Settings>Video Format and see if it is 2160P, or 1080P. If 2160 make sure the input on the TV the Fios box is connected to is setup for 2160p, or set to auto with expanded color.