Why do I have to call every month to get a credit on my
account
for a profile error that should be an easy fix. You would think! Why can't anyone in Verizon Fios - in the entire entity - in the entire company - fix my profile. You stink and I can't wait to get rid of you. I had to put in a complaint with BBB and FCC just to be heard and get my issue resolved. I have called you **bleep** Verizon for FOUR MONTHS. I have done my due diligence. I have paid my bills. Figure out how to serve your customers better because you do not, can not and will not. Just look at the number of hours I have spent since DECEMBER 2019 trying to resolve this silly little issue. As a company and as far as customer service you suck twinkies. Thanks for absolutely NOTHING. I hope BBB or FCC punishes you bad but if they don’t know that you have one very unhappy customer who will put her money elsewhere. Losers!!
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