I logged into verizon.net to pay my bill and was given a notification that my contract had expired and needed renewal. Fearing loss of service I quickly renewed the contract - only to notice after that the monthly amount increased by $20. I called and waited for over 30 minutes to speak with someone. I was told that the new contract I signed did not include discounts I had received under the previous contract and a supervisor would need permission to give the discounts back. No one contacted me back for 2 days. Called again and spoke with a supervisor named Mrs. Trask. She told me that my original contract wasn't set to expire for 2 more years!!! She didn't believe me when I told her about the prompt to renew. She asked if I had proof and blamed me for signing the new contract. I asked to cancel the new FRAUDULENT CONTRACT, then she told me my new monthly amount would be $40 more a month because the discounts were removed from the original contract (that I was happy with). The customer service was horrible! As a returning customer you would think you would be treated a little better. Mrs Trask didn't even look into the renewal prompt and why I received this prompt. From other postings on this forum, I am not the only one this has happened to.
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