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Unable to redeem $50 Visa prepaid card

I was supposed to receive a $50 Visa prepaid card when I had my service installed, but the link to redeem the card doesn't work and I can't find anywhere on the website to register. How do I get the card?

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[Deleted User]

Hi imfeelingok,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.

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