Have had FiOS since 2008. Switched to Quantum TV Service about 2 months ago. For the first time, I am having continuous and ongoing problems. Love being able to record multiple programs simultaneously. Love Quantum when it's working. However, the problems are becoming intolerable. Here's my list. What's yours?
1. Very slow response to remote command to change channels
2. Very slow response to remote up or down command in menus
3. Slow or no response when hitting enter key at times
4. Recorded program does not start immediately (black screen for maybe 10 -20 secons)
5. Pixelation from very extreme on selected channels (unwatchable) to annoying on some other channels (Note that most channels are fine - no pixelation). This problem occured maybe once or twice in my years with FiOS prior to the Quantum service and then only for an instant and never serious or ongoing.
Items #1-4 above are a known problem (based on internet search) and can be temporarily resolved by unplugging the Server/Client and also disconnecting the coax lead. Problem gradually gets worse after this fix which must be done a couple of times a week (Very inconvenient requiring the moving of equipment in order to reach the connections). The pixelation is a more recent problem that to date doesn't seem to be reported widely on the FiOS forums.
After my long-standing highly satisfied experience with FiOS, I find this disappointing. I'd like to see Verizon own up to the growing pains with Quantum and tell us what's being done to resolve them. I think all of us know that problems can occur with a new service. What we can't tolerate is being left in the dark and having to deal with problems one on one as if we're the only one out there that's having a problem. Verizon, please take a hard look at the very negative PR that Comcast has received recently. Don't be next.
