I returned my equipment to a local Verizon store when I moved from my old home to my current home, but in the move misplaced the documentation. Despite the smooth transaction, Verizon failed to update my returned equipment properly, saying that it was missing.
I just received a notice from a collection agency without any prior notification from Verizon, and this is absolutely unacceptable. I have been a lifelong Verizon customer, and even continued with it at my new home, but this leaves an extremely bad impression of what has generally been a strong company. I have called and wasted hours on the phone speaking with customer support, none of whom have been able to confirm my return, and I am furious about being sent to collections.
I'm requesting for a Verizon agent to investigate the discrepancy, thank you.
